I'm really sorry for having to write this BUT
2 days ago I won only 20 pounds. I decided to withdraw it and noticed it odd the next day it wasn't showing up in my account. So I left it a further 24 hrs and still nothing. I went back into my betfred account and there was nothing. No sign of the win or the withdrawal.

I did submit a complaint to accounts and heard nothing. there is no way I can use them again my trust is shattered. I'm just glad it was only 20 pounds and not more. Never had an issue with them before but this has really scared me.
!!!Got a reply turns out a server went down for 5 hours of the weekend this caused a backlog in areas like this. I decided to go ahead and close the account for one reason. when you actually look at the statement it seems to miss a lot out. I've just lost all confidence